Digital Products for Rail

User-Centred Design for the Development and Commissioning of Digital Products for Rail

Think Systems specialise in providing user-centred design support throughout the testing and commissioning phases of physical and digital solutions, ensuring that products meet user needs, enhance efficiency, and improve safety. Our expertise has been applied to the development of an app designed to streamline communication for railway maintenance worksites, providing critical insights and assurance during deployment.

Key Services Offered:

• User-Centred Design Support: Provide ongoing support through the testing and commissioning phases of app development, ensuring that user feedback, usability, and operational requirements are integrated into every stage of the process. This ensures the final product is practical, intuitive, and aligned with user needs.
• Assurance Case Development: Produce a formal assurance case to demonstrate the digital platforms effectiveness, efficiency, and safety. This documentation provides confidence to the client and stakeholders that the app is suitable for use in live operational environments.
• Multidisciplinary Coordination: Work in a coordinated, multidisciplinary approach with development teams, operators, and other key stakeholders to ensure that the digital product meets all operational, safety, and usability standards.
• Performance Monitoring: Monitor the app’s performance during the control phase against a set of agreed-upon key performance indicators (KPIs). This allows for early detection of any issues or performance gaps that may arise during deployment.
• Issue and Opportunity Identification: Analyse control phase data to identify emerging issues or opportunities for further improvement. Proactively manage and address these findings, ensuring the app’s continuous optimisation throughout the commissioning process.
• Actionable Feedback Integration: Ensure that any issues or opportunities identified during testing are effectively managed by coordinating with development teams to implement necessary changes and improvements, maintaining the app’s usability and reliability in real-world environments.

Our user-centred design support ensures that digital tools, such as the railway maintenance worksite communication app, are not only functionally effective but also designed with the end user in mind. By ensuring usability, efficiency, and safety throughout the testing and commissioning process, we help organisations deliver reliable and impactful solutions that meet the needs of their teams.