Human Factors for Root Cause Analysis

Human Factors Support for Incident Investigation and Root Cause Analysis

Think Systems offers specialised Human Factors (HF) support for incident investigations, ensuring that both technical and non-technical aspects of safety events are thoroughly examined. Our approach focuses on improving safety by identifying human and organisational performance factors that contribute to incidents and providing recommendations to mitigate future risks.

Key Services Offered:

• Desktop Review of Incident Reports: Conduct a comprehensive review of the current investigation reports, including root cause analysis (RCA), with a focus on non-technical causes. This ensures that human and organisational factors are adequately addressed in the investigation.
• RCA Evaluation: Assess the RCA to determine if a thorough analysis has been conducted from an HF perspective, ensuring that all relevant human and organisational performance issues are identified and considered.
• Review of Recommendations: Evaluate whether the recommendations in the incident report adequately address the root causes, specifically focusing on human and organisational factors, and propose necessary adjustments to enhance safety protocols.
• Facilitation of Incident Investigation Workshops: Support and facilitate workshops with the incident investigation team and operational experts to review current findings, update the RCA, and refine recommendations based on HF principles.

Our HF support ensures that incident investigations are not only technically sound but also address critical human and organisational performance issues, driving improvements in safety culture and reducing the likelihood of future incidents.